Frequently Asked Questions

CUSTOMER QUESTIONS


How can I purchase Aviva products? 
Aviva products can only be purchased through our Stylists or the Aviva website.

 

Do I need to know a Stylist in order to purchase via the Aviva website? 
No, the Aviva website is open to everyone. We do, however, encourage customers to purchase via a Stylist’s e-boutique so she can earn commission. The price is the same regardless of where the item is purchased.

 

Are there Aviva stores?  
No, Aviva is a wholesaler to its Stylists. We do have a warehouse pickup centre that is open to our Stylists, but all orders must be made online or through a Stylist.

 

Where do you deliver?
We deliver throughout Nigeria.

 

How long does it take to receive my order once it is submitted?
Delivery time is between 3-5 business days, although this may be exceeded for deliveries to more remote locations.

 

How is shipping calculated? 
Generally, shipments within Lagos will be 595 Naira if the shipment is under 2kg. The price may increase based on weight and proximity to a city center. 
 Prices outside Lagos vary from 995 Naira and upwards.

 

How do I pay for my order? 
You can pay with debit card online, bank transfer, or Cash on Delivery (certain locations only).  Stylists can pay for products from their commissions if they choose.

 

What is your return/ refund policy? 
All sales are final once a customer accepts receipt of the product. If for some reason a piece breaks due to the integrity of the item, the head office in Yaba will do its best to repair the item. The shipping costs both ways are the responsibility of the customer.  For Stylist Return Policy see below.

 

 

QUESTIONS ABOUT BECOMING A STYLIST


What is Aviva all about? 

Click here to read more about the Aviva opportunity.

 

How do I become an Aviva Stylist? 
Go to the “Sign-up Now” tab under the “Become a Stylist” heading and fill out the form. If you were recruited by another Stylist, be sure to include her Reference ID number. If not, leave that box empty.

Purchase a Starter Kit.

Once you receive the kit in the mail you can start earning immediately!  For more details click here.

 

What is the difference between a Basic and Premium Stylist?
Basic Stylists do not receive full benefits like a Premium Stylist, nor can they recruit others to their team. Read more about the difference here.

 

Do I need to have a Sponsor? Will she take any of my commission?
A Stylist can sign up on her own, but she will be asssigned a Sponsor if she does not have one.  A Stylist's commissions are unaffected whether she signs up with a Sponsor or not.

 

I’m thinking about joining Aviva, but I’m worried about the financial investment. How much is it to start my own business? 
It costs just 5000 Naira to start as a Premium Stylist. With this you get marketing materials, business cards, receipts, a sample item of jewellery, your personal e-boutique, the option to build a team, and 35% off your initial purchase. *This discounted purchase is not commissionable.

 

How much money can I earn selling Aviva? 
The more time and effort you put into training and building your business, the more potential you have to make money. Once you reach a certain rank or status, you maintain that position throughout your career with Aviva; there is no dropping back down. You can increase your earnings potential by recruiting, training, and mentoring new Stylists.

 

Do I have to keep products on hand? 
You do not need to keep a stock of products on hand. You will, however, find that the easiest way to sell items is by displaying them to customers. Looking at a photograph of jewellery cannot compare with holding and trying on a piece. In addition, people are more inclined to purchase on the spot than through a website.

 

How often do I have to place an order?
There is no requirement in terms of how frequently a Stylist must place an order. In order to remain active and receive commissions, a Stylist must achieve 2500 BV per month.

 

I think I’m ready to register to become an Aviva Stylist.  What information do I need to set up my account?

We will need standard personal information, including your TAX ID number and a photo or copy of your national ID card, driver’s license, or passport.

 

What happens after I sign up?
Once you register as a Stylist, login using your email and password and watch the Back Office Tour Video. Once you have learned how to navigate the back office, read the Aviva Handbook. Here you will learn about the company, and how to start your Aviva business.

 

I registered as a Stylist, now what?

If you registered as a Stylist and purchased a Starter Kit, wait for the Starter Kit to arrive and then you can begin your business!  If you have not purchased a Starter Kit yet, login to your account, select "My Account Menu", click Upgrade to Premium, add the Starter Kit to your cart, and check out.  

Please wait...

Keep shopping? Yes
No, view cart & checkout